Returns & Exchanges Policy

Last updated: 15 October 2026

1. Made-to-order pieces

Every piece is made especially for you after your order is confirmed. For this reason:

• We do not accept returns, exchanges or alterations once an order is confirmed. This includes a change of size or colour, or a change of mind.
• Please check the size guide and message us before ordering if you have any questions.

2. If your piece arrives faulty or different from your order

This does not affect your rights. If your piece has a manufacturing fault or damage, or is different from what you ordered (a different item, size or colour from your order):

1. Contact us within 14 days of delivery using the contact details at the end of this page.
2. Send your order number and clear photos of the problem.
3. The piece must not have been worn except to try it on, must be unwashed, and must be in its original condition with its tags.

After reviewing it, we will repair or remake the piece or refund you, depending on the case and in line with the laws of the State of Kuwait. We cover the delivery costs in these cases.

3. Orders we cancel

If we have to cancel your order (for example because the fabric is unavailable), we refund the full amount you paid.

4. How refunds are paid

• Refunds go back to your original payment method through the Hesabe payment gateway.
• For orders paid with Deema, instalments are adjusted or refunded through Deema.

5. Contact us

• Instagram: @ohmywardrobekw